Decurated Interiors
Because Decurated Interiors serves clients virtually, every instruction, appointment, questionnaire, and transition has to be clear without in-person guidance. We built a HoneyBook system that supports direct consultation booking, prepares eDesign clients remotely, and introduces them to DesignFiles before active design begins.
Virtual design needed a process clients could navigate remotely.
Decurated Interiors offers a direct-book Design Consultation alongside full eDesign and eDesign Hybrid services — each requiring a different level of qualification, preparation, and support. The system had to make the shortest path simple while still guiding larger projects from inquiry through onboarding and into DesignFiles.
A nationwide service supported by manual communication.
- Consultation clients needed a simpler way to purchase and schedule a session.
- Full eDesign and hybrid clients required more detailed qualification and onboarding.
- Service info, agreements, prep instructions, and follow-ups were managed by hand.
- Remote clients needed clearer guidance for measuring, photographing, and documenting their spaces.
- HoneyBook and DesignFiles had no clearly defined transition point.
A connected virtual journey with service-specific entry points.
- A direct-book Design Consultation experience
- A 10-stage lifecycle for full eDesign engagements
- A coordinated library of eight branded Smart Files
- Remote preparation and client-homework instructions
- Email templates for booking, onboarding, delivery, and closeout
- A defined transition from HoneyBook into DesignFiles
The tools supporting a clear virtual client experience.
From understanding the available resources and booking a consultation to preparing a space and entering DesignFiles. Click any panel to view it larger.
A coordinated resource for every major client decision.
The foundation of the setup is a library of eight branded HoneyBook Smart Files. Service brochures, design and procurement proposals, welcome materials, and project-closeout resources support the relationship from initial education through completion — all sharing one recognizable visual identity.
Clients can book expert guidance in one connected step.
The Design Consultation Smart File lets clients review the session details, understand what’s included, and select an available appointment without first completing a discovery call. The scheduler, invoice, payment, confirmation, and preparation instructions are connected within one streamlined booking experience.
A virtual process clients can follow from anywhere.
The Design Welcome Guide introduces the six-step eDesign process, explains how communication happens through DesignFiles, and gives clients clear instructions for preparing their space remotely — measuring, photographing, completing the questionnaire, and scheduling before active design begins.
Booked and prepared clients move into active design.
The Welcome Guide introduces clients to the DesignFiles portal before active design begins — where to view project details, complete questionnaires, review designs, approve or reject selections, shop products, and communicate. HoneyBook keeps the booking record; DesignFiles becomes the working environment for delivery.
Two systems support different parts of the virtual experience.
The workflow defines which communication, files, schedulers, payments, and tasks belong in HoneyBook — and when a full eDesign project is ready to move into DesignFiles. This structure gives the studio a repeatable remote process without duplicating active project information across both platforms.
How clients move through the Decurated Interiors system.
The workflow accommodates both a short direct-book consultation path and a comprehensive 10-stage eDesign journey. Click a stage to see what happens behind the scenes.
The foundation supporting the complete virtual journey.
A virtual experience clients can navigate with confidence.
Consultation clients can purchase and schedule guidance directly. Full eDesign and hybrid clients move through a more comprehensive booking and preparation process before entering DesignFiles — a clearer virtual experience without requiring every client to follow the same path.
I had a major need for automation of my client journey. Pace By Design’s HoneyBook setup services allowed me to transition from manually responding to client needs to sending a templated reply with a tap of a button. My CRM process is the most efficient it’s ever been.
Can clients navigate your process without being in the room?
Pace By Design can build a HoneyBook system that supports different service paths, prepares clients remotely, and creates a clear transition into the platform where your active work happens.