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HoneyBook System Setup

BRICC Agency

A complete HoneyBook build for a content & social media agency — three service tracks, a media-day production workflow, and a client journey automated from first inquiry through renewal and referral.

Content & Social AgencyClient Type
Full SetupService
20-Stage JourneyClient Lifecycle
3 Service TracksOne System
Before & After

Three services, one system that runs them all.

The Challenge

Three offers, three different workflows.

  • Strategy Intensives, Content Creation, and Social Media each needed their own path
  • Media days, shot lists, and content approvals tracked by hand across tools
  • Monthly billing cycles, renewals, and follow-ups easy to lose track of
  • A fast-moving agency capped at four client slots — no room for admin drag
What We Built

One routed pipeline for every offer.

  • Service-specific lead forms that route each inquiry to the right track
  • A 20-stage pipeline covering discovery, delivery, renewal, and nurture
  • Media-day scheduling, Rella approval links, and analytics reports built in
  • Automations handling proposals, onboarding, follow-ups, and offboarding
Inside The Build

What the system looks like.

Configured across the whole HoneyBook workspace and connected into one workflow. Click any panel to view it larger. (Preview frames — drop in real screenshots anytime.)

01

A branded home base for every client.

A HoneyBook project portal that greets each client on arrival and keeps activity, files, payments, and next steps in one organized place — not scattered across DMs and email threads.

Client PortalActivity & FilesPayments
02

A Smart File for every touchpoint.

Investment guide, proposals, onboarding questionnaires, welcome guides, media-day prep forms, approval forms, and analytics reports — branded and reusable across all three service tracks.

ProposalsQuestionnairesWelcome GuidesAnalytics Reports
03

A pipeline that moves itself.

Every stage advances automatically as clients act — booking, paying, submitting questionnaires, approving content. Proposals follow up on their own, and media-day delivery runs on a timed cadence.

20 StagesPipeline AutomationsTimed Follow-ups
04

Lead forms & schedulers that route.

Service-specific inquiry forms send each lead down the right path, while discovery-call, strategy-session, kickoff, and media-day schedulers handle booking with confirmations and reminders built in.

Routing Lead FormsSchedulersAuto Reminders
The Automated Journey

The full client lifecycle we wired up.

Twenty stages from first inquiry to long-term nurture. Click any stage to see what happens behind the scenes.

Built To Route

Three service tracks, mapped end to end.

Track 01

Strategy Intensive

A 90-minute deep dive with a direct-book path — no discovery call needed.

  • Direct-book form + full payment
  • Onboarding questionnaire flow
  • Audit report & content calendar delivery
  • 7-day check-in + testimonial request
Track 02

Content Creation

Hourly, 3-month, and 6-month packages built around a monthly media day.

  • Discovery call → proposal → contract
  • Media-day scheduling & shot-list prep
  • Raw + edited delivery with Rella approval
  • Monthly strategy & renewal flow
Track 03

Social Media Management

Ongoing management with weekly content capture and monthly reporting.

  • Routed discovery & proposal path
  • Weekly Monday media-day scheduler
  • Content approval + active posting
  • Monthly analytics report on the 5th
What's Included

Everything in the Full Setup.

The Outcome

An agency that runs on autopilot.

20Pipeline stages
3Service tracks routed
40+Email templates
End‑to‑endAutomated workflow
Work With PBD

Want a system like this for your agency?

A full HoneyBook build mapped to your services and set in your brand — so your backend keeps pace with the work you put out.